Returns & Refunds
RETURN POLICY
We want you to love it, that is why we offer a 30 Day Money Back Guarantee Policy. In the rare event that you are unhappy with your product, you may return it within 30 days of delivery.
You will be responsible for return shipping and delivery charges. Fill out the RETURN FORM to begin the return process. As soon as we receive the item you will be refunded in the original method of payment.
CANCELLATIONS
If you wish to cancel your order you may do so within 24 hours of placing it. If your order has already been fulfilled and shipped out, you may contact us for a return request.
PLEASE NOTE THAT ANY MERCHANDISE REFUSED OR SHIPPED BACK WITHOUT OUR CONSENT IS CHARGED A MINIMUM OF 25% RESTOCK FEE AND FREIGHT CHARGES FOR THIS WILL APPLY.
****IF AN ITEM HAS SHIPPED OUT AND THE SHIPPING COMPANY IS UNABLE TO REACH CUSTOMER VIA PHONE CUSTOMER IS RESPONSIBLE FOR ALL SHIPPING FEES THAT APPLY FOR THE ITEM TO BE SHIPPED BACK AS WELL AS A RESTOCK FEE FOR NON DELIVERY
PLEASE ENSURE PHONE NUMBERS ARE VALID ON ALL ORDERS FOR TIMELY DELIVERS AS WELL AS AVOIDING SHIPPING & RESTOCK FEES**
DAMAGED ITEMS
In the rare event that your order has arrived damaged, please notify us within 48 hours of receiving the order with photos of the damaged merchandise so we can proceed with sending a replacement.
If you find that you are missing parts, contact us at service@firstofakind.com or call us at 866-906-3625 and we will be happy to send you a replacement.